Central to the success of Solaris Investment Management Limited (Solaris) is our commitment to our
clients. We respect and protect the privacy of the personal information of individuals with whom we
The information we collect and hold
Whenever it is reasonable and practical to do so, we collect information about you directly from you. In
some cases, we collect personal information from third parties including public sources, our related
companies, referrers, brokers, agents, your adviser(s) and our service providers.
We collect personal information about you which is reasonably necessary to:
• provide you with quality products or services
• consider applications and approaches you make to us
• maintain your contact details
• fulfil our legal obligations under applicable laws and rules, such as those relating to taxation
and Anti-Money Laundering and Counter-Terrorism Financing.
We generally hold personal information relating to:
• the products and services we provide or have provided to you
• your financial interests and sometimes your financial position, if you are a customer or
potential customer of ours
• your name, contact details and identification information (including government-issued tax
• records of our interactions with you, including by telephone, email and online
• your enquiries or complaints.
We do not generally collect sensitive information about you unless required by applicable laws or rules.
Sensitive information includes information relating to race, political or religious beliefs, sexual preferences, criminal convictions, membership of professional or trade associations or unions, health information.
We may collect health information if assessing certain claims including hardship. We do not use or
share that information for any purpose other than as disclosed to the customer when the information
We may collect information about your affiliation with certain organisations such as professional
How that information is used
We only use and disclose personal information about you for the purpose for which it was disclosed to
us or related purposes which would reasonably be expected without your permission. For example, we
may use and disclose personal information to process applications, administer and manage our
products and services including monitoring, auditing, and evaluating those products and services,
model and test data, communicate with you and deal with any complaints or enquiries. We may also
use and disclose your personal information (on a confidential basis) in connection with acquisitions,
mergers or changes in control of our business or assets.
We may from time to time also use your personal information to inform you of investment opportunities
or to provide information about products and services which we expect may be of interest to you.
However, we do respect your right to ask us not to do this.
We do not sell personal information to other organisations to allow them to do this.
We may disclose personal information outside Solaris:
• as required by relevant laws or rules, such as those relating to Anti-Money Laundering and
• to service providers who provide services including archival, auditing, accounting, customer
contact, legal, business consulting, banking, payment, delivery, data processing, data
analysis, mailing, marketing, research, investigation, identity verification, maintenance,
trustee, securitisation, website and technology services
• to your nominated financial adviser with your permission.
In some circumstances the parties with whom we share personal information may operate outside of
Australia (this includes locations in the countries listed in the Appendix). Where this occurs, we take
steps to protect personal information against misuse or loss.
Keeping information accurate and up to date
We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are
able to contact us at any time and ask for its correction if you feel the information we have about you
is inaccurate or incomplete.
Keeping information secure
We use security procedures and technology to protect the information we hold. Access to and use of
personal information within Solaris seeks to prevent misuse or unlawful disclosure of the information.
If other organisations provide support services, we require them to appropriately safeguard the privacy
of the information provided to them.
Where the personal information we collect is no longer required, we delete the information or
permanently de-identify it.
If you have an account with us, your account information is password protected and we recommend
you do not disclose your password to anyone.
How you can access or correct your information
You can contact us as set out below to request access to or correction of your personal information. In
normal circumstances we will give you full access or make the requested corrections to your
information. However, there may be some legal or administrative reasons to deny these requests. If your
request is denied, we will provide you with the reason why. Where we decide not to make a requested
correction to your personal information and you disagree, you may ask us to make a note of your
requested correction with the information.
Dealing with Solaris online
When you visit the Solaris website you will browse anonymously unless you have logged into a client
portal or accessed the website from a personalised communication from Solaris.
computer is logged on to, your browser type (for example, Internet Explorer, Chrome or Firefox), and
your IP address. An IP address is a number that is assigned to your computer automatically and
required for using the Internet. We may also derive the general geographic area associated with an IP
If you are an anonymous visitor, the information we collect is not capable of personally identifying you.
Once you have logged into the Solaris portal, accessed our website from an e-mail or other
personalised communication sent to you, we may be able to identify you. If we have identified you, we
may be able to link your identity to your previous anonymous browsing history and collect information
about your possible future use of our website, irrespective of how you access our sites (eg by clicking a
link in an advertisement or from a third party website). In addition we may combine that information
about your use of the Solaris website with certain other online and offline information we have about
you in order to tailor your online experience and provide you with further information. If you would
prefer not to be identified you can delete the cookies and reconfigure the cookie preferences on your
internet browser (see below).
A ‘cookie’ is a packet of information placed on a user’s computer by a website for record keeping
purposes. Cookies are generally used on the Solaris site to:
• access online services – if you visit the Solaris website and log into our secure areas we will use
cookies to enable us to authorise your access and save your preferences
• collect identifiable information about your use of our website – if we have identified you as a
result of you logging into the Solaris portal or accessing our website from an e-mail or other
personalised communication sent to you.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is
sent. (Each browser is different, so check the “Help” menu of your browser to learn how to change your
Solaris website then you may not be able to gain access to all of the content and facilities on that
enquiry to firstname.lastname@example.org or contact us by phone on (07) 3259 7600. Please mark
communications to the attention of our Privacy Officer. Where you contact us seeking resolution of your
privacy concerns, we will respond to let you know who will be handling your matter and when you can
expect a further response. If your concerns are not resolved to your satisfaction, you may have rights to
escalate your complaint to an external dispute resolution scheme or regulatory authority. You may
contact the Office of the Australian Information Commissioner on the privacy hotline: 1300 363 992 or
FOS Australia on 1800 367 287.
Before you contact FOS Australia or the Office of the Australian Information Commissioner, we
recommend that you first try to resolve your concern with us.
Statement updated 1 August, 2015
APPENDIX – Disclosure to other countries
Personal information may be disclosed to third parties in jurisdictions including: Canada, Luxembourg,
Malaysia and the United States of America.
This fund will launch by 30 June 2016.
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